Shipping policy
Free Shipping on All Orders
At OurPetHouse, we offer free shipping on all orders — no minimum purchase required.
Order Processing
All orders are carefully reviewed, packed, and prepared for shipment before leaving our facility.
Processing Time: 1–3 Business Days. Processing may take longer during holidays, sales events, or high-volume periods.
Delivery Times
Delivery times vary by destination. Once your order is dispatched, estimated delivery windows are:
| Country | Estimated Delivery |
|---|---|
| United States | 2–14 business days |
| Canada | 5–14 business days |
| United Kingdom | 3–7 business days |
| Australia | 4–10 business days |
| New Zealand | 6–12 business days |
You will receive a tracking number via email once your order has been shipped.
Countries We Ship To
We currently ship to the following countries: United States, Canada, United Kingdom, Australia, and New Zealand. We do not ship to other destinations at this time.
Returns & Return Shipping
We want you and your pet to be happy. If you need to return an item, OurPetHouse covers all return shipping costs. Please contact us to initiate a return and we will provide a prepaid return label.